More than 80% of Russian customers are ready to recommend outsourcing services

26 April 2012

UCMS Group Russia conducted the 2012 customer satisfaction survey.

According to the survey results, 82% of customers would recommend UCMS Group Russia services to their business partners.
Of the 88% of customers who rated service quality high, 65% said the quality of services was outstanding.
Over 87% of customers highly appreciated competences and skills of the UCMS Group’s HR, Accounting & Payroll professionals.
The customer satisfaction survey was conducted among 150 customers in accordance with the Quality Management System based on the ISO 9001:2008 standard.

“Building long-term relationships with our customers and improving quality of services are key drivers for our business strategy”, said Andrey Shabanov, VP Service UCMS Group EMEA. “The main point of this research is not just good results. The point is about what has led us to these results – the effective and skilled work of our team. Thanks to the feedback from our customers, we can identify gaps and improve our performance. In the future we will continue our efforts to offer outsourcing services which meet the needs and high expectations of our customers”.